Technical Support
We provide our customers with necessary information about our security software 24/7 direct technical support - via e-mail, Internet, chat messengers or telephone.
Please, read corresponding manuals carefully for details on effective usage.
Powered keylogger manuals
Both Lite and Standard editions of Flash Optimizer were designed to provide the easiest way to compress and optimize SWF (Shockwave Flash) files. Still some practice may be needed to master all their functions. That is why we provide a full description for each Flash Optimizer in compiled manuals. Whenever you download the trial or purchase the full version of Flash Optimizer you will get the manual with the installer. You can also download it separately from our website.
Powered Keylogger manual.
Forums
The easiest way to find an answer is to ask a person who has already faced your problem. Please, visit our specialized forums for instant help.
Powered Keylogger forum.
Technical Support
Please first read the FAQ section in the software manual and visit our Forums for possible solutions to the problems you are having with our SWF compression solutions.
If you still have questions, you can reach us at the following addresses:
- If you're connected the Internet, write to support@eltima.com with technical questions
- We are also available at the following instant messengers:
| Support via instant messengers: | 
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- If you have the possibility to make international calls, call us on
+49 69 677 33 496.
- You may also use our contacts form to send us a message.
Bug reports
If you found a bug in our software you can report it to one of the e-mail
addresses mentioned above. Please provide the following information:
- an exact description of the bug (how can it be reproduced?)
- version number and release date of the software
- Operating System version
